Universal Methods of Design, Expanded and Revised: 125 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions
- Dismantles the myth that user research methods are complicated, expensive, and time-consuming
- Creates a shared meaning for cross-disciplinary teams
- Illustrates methods with compelling visualizations and case studies
- Characterizes each method at a glance
- Indicates when methods are best employed to help prioritize appropriate design research strategies
Author: Bruce Hanington, Bella Martin
Binding Type: Paperback
Publisher: Rockport Publishers
Published: 12/03/2019
Series: Rockport Universal
Pages: 264
Weight: 2.16lbs
Size: 10.90h x 8.40w x 0.80d
ISBN: 9781631597480
Revised Edition
About the Author
Bruce Hanington is a professor and head of the School of Design at Carnegie Mellon University in Pittsburgh, Pennsylvania. Prior to this, he was director of graduate studies, and program chair of industrial design. Bruce has dedicated his teaching and research to methods and practices for human centered design, with an emphasis on design ethnography, participatory design, and the meaning of form in context. In addition to working with industry partners through collaborative projects and executive education, his work has been published in Design Issues, The Design Journal, and Interactions, with chapters in Affective Sciences in Human Factors and Human-Computer Interaction and The Routledge Handbook of Sustainable Design.
Bella Martin is a Lead User Experience Researcher in Atlanta, Georgia. After contributing to award-winning design projects for Microsoft Research, the US Postal Service, GlaxoSmithKline, and Allstate Financial, she now invests much of her time working with organizations who are new to the methods of user-centered research, but eager to give their users a voice in the design process. Bella holds a Master of Design from Carnegie Mellon University, where she first began her ongoing work in visualizing user-centered research methods.
Shipping Information
Orders are typically processed and shipped within 2-3 business days.
We are currently not shipping internationally.
We are not resposible for any delays due to the carrier due to location, time of year, and weather.
Customer Support
Please contact info@boscpapersupply.com with any questions or concerns. We typically respond within 24 hours.
FAQ’s
Do you accept returns?
Yes, please contact info@boscpapersupply.com within 21 days of purchase to exchange or refund your order.
Item(s) must be unused and returned in the same condition that you received it.
Only regular priced items may be exchanged or returned, sale items are final.
You will be responsible for paying for your own shipping costs for returning your item unless approved otherwise by our customer service rep. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What happens if I receive a damaged item?
We take great care in packaging your order and if we make a mistake, we want to correct it immediately. Please notify us as soon as possible at info@boscpapersupply.com to resolve the issue.
Can I order books through Bosc?
Yes, please email info@boscpapersupply.com with the title of the book you are wanting to order and we will let you know if we are able to order it for you.
Contact Us
Email us at info@boscpapersupply.com for any questions, comments, or suggestions.